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HC Systems Return Policy
• Most Non-Clearance Store products may be returned or
exchanged within 30 days of your product's shipping date.
• Clearance items or Computer Processors may be returned only when defective
and within 14 days of your product's shipping date.
• The shipping date is available in your My Account order history. After
30 days (14 days for Clearance Store/Price Mistake of the Day products), please
contact the manufacturer directly.
• Opened Software may be exchanged within 30 days (14 days for Clearance
products) of your product's shipping date for the same item only. No refunds
are available for these items, if opened.
• All returns must include a Return Merchandise Authorization
Number (RMA#).
• Items must be in original packaging, in as-new condition with the packing
slip, all warranty cards, manuals and accessories.
• Please allow approximately 10 business days for your return to be processed
once it has arrived at the warehouse.
• If you request a replacement, we will ship your replacement after we
receive and process your returned product. If you need a replacement right away,
we suggest you request a credit (rather than a replacement), when you obtain
your RMA number. Then place a new order. The new order will be shipped as soon
as we have product available and your credit will be applied approximately 10-15
days after we receive the product you are returning.
Warranty Policy
Standard Warranty
• Warranty is available only to the original purchaser.
• HC Systems desktop computers are backed
by a one-year parts and labor warranty unless otherwise specified and agreed
to by the purchaser.
• Notebook computers are sold with a one year parts and labor warranty.
• The warranty period begins from the date the item is shipped from our
warehouse.
Warranty Void If
• The bar code / tamper sticker is removed partially or completely, removed
and replaced or repositioned, torn or mutilated or tampered with in any way.
• The system returned is abused, mishandled, modified, or altered in anyway.
• The original system specification and configuration is altered in any
way without written approval from HC Systems .
• System returned is physically damaged.
• The system returned is insufficiently or improperly packaged.
