Welcome to the HC Systems help section. We strive to bring you the smoothest shopping experience on the net. Click on a Question/Topic on the left to access the help information.

Order Status

Has my order shipped?
You can check the status of your order by clicking the "My Account" button at the top of the page. Once you are in the "My Account" page you will see all your recent orders. On the right side of the orders, you will see it's status.

•  Pending - Your payment is pending. This status is used when payment information was received, but the payment has not yet been processed.
•  Processed - Your payment has been received and the order is being processed for shipment.
•  Shipped - Your order has been shipped. Please note that if an item is on backorder and we shipped a partial order, it will still show as shipped. We will contact you before we place an item on backorder.

How do I track my order?
You can track your order by clicking the "My Account" button at the top of the page. Once you are in the "My Account" page you will see all your recent orders. If tracking information is available for your shipped orders, it will be displayed below the order. It will show you the tracking number, shipping method and estimated delivery date. Keep in mind the estimated date is just an estimate and may not be accurate for all shipping choices. By clicking on the shipping number itself, you can track the shipments delivery progress.

When will my backorder arrive?
Backordered items will be shipped as soon as they are received by our warehouse. You will be contacted when you have placed an order for an item that we can not ship within 48-hours Monday thru Friday. At that time, you will have a choice to either cancel the item or place it on backorder. We will also give you an estimate of when the item should be received by our warehouse.

My order never arrived.
If you have not received your order in the expected time period, check the tracking information on the shipment. All shipments are shipped using signature confirmation. If it shows it was delivered and you have not received the package, please email our customer service department at sales@mail.hscstore.com. Please be sure to include the order number. If the shipment is still showing a "processed" status and it has been longer than 2 business days since you placed the order, check your email for either a backorder notice or question regarding the order. If you haven't gotten an email from us or if you still have questions about the order, email our customer service department at sales@mail.hscstore.com.

How do I cancel my order/item?
Orders may be canceled within 30 minutes of placing them. To cancel an order, you must send an email to sales@mail.hscstore.com, Please be sure to include the order number and write cancel in the subject line. You will also have to option of canceling individual items when notified that they must be placed on backorder due to lack of stock.

Items/parts are missing from my shipment.
  (or)
I received the wrong items.
All shipments are double checked before shipping. First, check the shipment tracking details for you order under the "My Account" section. Many times we will ship orders in more than one box. If you have received all the boxes for your shipment and there are still items missing or you received the wrong items, you must send an email to sales@mail.hscstore.com within 24 hours of receiving the last box. You must include in that email, the order number and detailed description of what was missing or incorrect. In the case of missing items, we will do an internal audit and confirm if the item was shipped or not.

My Account - Return to top

How do I create an account?
There are two ways to create an account. You can click on the login button on the top of the page to go to the login screen, or you can choose to checkout after you have selected what you want to purchase. Either action will take you to the login screen. On the login screen select the "New Customer" or "Create New Account" option. Follow the directions on next page to create your HC Systems account.

How do I edit my account information?
There are two ways to edit an account's information. You can edit it while you are at checkout or you can edit it while logged into the "My Account" section.

I forgot my password!
It happens to the best of us. If you have forgotten your password, simply click here to go to the password reminder page. This page will send you an email with your password. If you no longer have access to the email address that the account was configured for, you will have to create a new account.

Shipping and Returns - Return to top

How do I return my product?
Before you return any product, you must get a RMA number. Most non-clearence items may be returned or exchanged within 30 days of your products shipping day. Clearance items may be returned within 14 days of your product's shipping day. After 30 days please contact the manufacturer directly. The shipping date is available next to the shipping number under the "My Account" section. To get an RMA number you will need to fill-out the RMA form located in the my account section. Once the form is submitted, you will get a response within 24-48 hours Monday thru Friday with your RMA number. If you have not received your RMA number or have any questions, please email our customer service department at sales@mail.hscstore.com.

How much is my shipping?
Shipping charges are shown during checkout. If you are curious what the shipping charges would be on the items you have selected in your cart, login or create an account and proceed to checkout. Make sure you do not process your order before you are ready. Once you hit the process order button, the order is sent to the warehouse. In the rare event that there is a problem with your shipping charges, we will contact you prior to shipping the order.

When will my order ship?
Orders generally ship within 24 hours, unless a custom computer system is ordered or the order is on backorder. Please note that our warehouse ships only on Monday thru Friday and does not offer Saturday delivery. If an item or order is placed on backorder, the order will ship out as soon as the product is received by our warehouse.

What is the HC Systems Return/Warranty Policy?
Most items may be returned or exchanged within 30 days after the order is shipped. For full details on the HC Systems Return Policy click here.

Pricing and Billing - Return to top

When will my card be charged?
Typically your card will be charged the moment you process your order. If your order shows a pending status, that mean your card has not yet been charged and it pending approval. If you have any questions, please email our customer service department at sales@mail.hscstore.com.

I have a question about my charges.
If you have any questions about the charges placed on your credit card, or would like us to review your record, please email our customer service department at sales@mail.hscstore.com.

Do I have to pay sales tax?
HC Systems collects sales tax from residents in the states that it has operations. During checkout you will be have sales tax automatically displayed and included if you reside in an applicable state. Otherwise, any sales or usage tax is the responsibility of the purchaser.

Site Guide - Return to top

How do I find my product?
We have designed the HC Systems site to be easy to navigate. If you click the "Home" button at the top, you will see the categories of products to the left. On the right (you may have to scroll the screen right), you will have a search box. Below the search box are our current promotional categories.

How do I navigate the site?
Primary navigation is done with the navigation bar at the top of the page. If you have found your way here, you probably have a pretty good idea of how to navigate our page. However, if there is something you can't find or would like us to add, please email us at sales@mail.hscstore.com.